When Words Fail — In or Out of Therapy

I recently reread All Quiet on the Western Front in a class I take. The group consists of bright, well-read folks. Thoughtful to a fault.

I say that because, to me, the better you are with words, the more likely you will try to use them to explain experiences beyond description. Yet psychotherapy is about the fullness and meaning of those incidents and one person’s effort to convey them to another.

Even the name of the novel we completed shows how communication can fail. The translation from the German is wrong.

Erich Maria Remarque entitled this tale of World War I awfulness, Nichts Neu im Westen. I grasp enough Deutsch to tell you it means, Nothing New in the West.

“Nothing new” — just a few more deaths, more pointless battles over a space of — say — one hundred yards, traded between sides, over and again.

But what I’ve written here is insufficient and that is my point. The meat of the book, as moving as it is, attempts to describe trench warfare, death piled on meaningless death; heroism and stupidity and the loss of hope. Because I read “All Quiet,” I might now know something about war, but I do not know war.

In the seminar we struggled to understand. My noncombatant friends and I squandered many words attempting to think through something having little to do with thought. We were all touched by the story, sure. This wasn’t enough.

A wartime example might help, though still fail to achieve understanding. My wife’s father manned a supply truck during WWII. His partner in the task shared the job of transporting needed goods — military hardware, food, and other necessaries — to the front. They spent over a year side-by-side and became best friends.

On a day no different than hundreds of others, talking and laughing and complaining and telling stories as they always did, a sniper’s bullet killed Tom Henek’s buddy. Covered with the blood of a man he loved, the soldier who would sire my wife drove on.

Those are the facts. The single survivor — the man who relived the murder in post-traumatic dreams — himself died long ago. No one is present to add or subtract from the description. We civilians lack the conceptual and affective adequacy to approach what the lived-experience was like, only analogues from our own terrors and near-misses.

A movie might help, perhaps the opening of Saving Private Ryan, however much falling short.

What can we impart of joy? The birth of a child, sex, whatever is your happiest memory? Those without children won’t comprehend. The solitary who never made love “in love” can’t enter the realm of the incommunicable. Poor creatures holding only gray memories of a rocky life might find their best day difficult to recall as a pulsing, radiant thing.

Yet this is what therapists do: try to understand those with a different history from their own.

Healers can’t get inside of you. They listen to the inflections, depend on the definitions they hope you share. Add your eyes, the ache in your voice, and body language. No wonder you are frustrated at times. No wonder they are frustrated at times. Nor am I including the secrets you’ve not told or the knowledge of yourself you don’t possess.

There are people in our lives — if you are like me — about whom you will learn more some time after not seeing them. I’m talking of a forest and trees phenomenon. We need to be close-up to make out some things. The rest takes form at a distance. Such perception is of little use to the departed, but the one who stumbles upon a new depth of insight is enlarged in a way I also cannot describe.

Trust me — “trust me about this” — is now a phrase that might mean a bit more to you. Perhaps you won’t be quick to trust the expression anymore. Remember, too, I’m using words to communicate; words you are encouraged to rely upon less.

Asking questions of the speaker might help him explain himself to you.

Might.

We are desperate. We wish to be understood. Do you have more than a faint sense of me, precise and perceptive in detail? To most of you I am black letters against white space on a phone or computer; perhaps a recorded voice on the Internet or a photo. In any shared real life you’d witness moments of irritation, disappointment, weariness, self-assertion, laughter and more.

No one knows the entirety of another. I haven’t told you everything, nor admitted to myself the totality of who I am.

Perhaps my tendency to answer questions truthfully is too rare a quality. Those who desire tender acceptance have no chance without frankness. Thus, I try to be frank.

Here is another consideration. Counselors often withhold the truths for which they believe their client is unprepared. Whether we are counselors or not, we are a combination of what we say and the matters we consign to silence. Listeners make assumptions about the latter with no definite idea of the unseen iceberg below the other’s visible self-presentation.

We enter relationships and conversations as if all of us — every one — wore a hair piece. An observer might detect it, but still does not perceive what is underneath.

Science fiction of the Star Trek universe offers a non-conversational way of fathoming the other: the Vulcan mind meld. Here is a completeness of intimacy to the most terrifying degree imaginable: sharing every thought, every feeling, every recollection. Imagine the holder of a pitcher pouring them into you.

I learned the unreliability of language at home. I had one honest parent and another who couldn’t bear too much truth. Therein resided the equivalent of a university education. My nature was more attuned to the former.

Forty-years after his return from the European zone of combat, I asked my dad what he recalled of his reunion with my mom. A first phone call from New York stood out. The man I loved wept reliving the moment.

Did I understand? Well, I partook of his retelling, and that was more than sufficient. If we are sympathetic witnesses to such inwardness, the two of us become closer. Patients and doctors, parents and children, friends and lovers. We don’t need to fathom everything.

I keep a scrapbook of invisible moments, often silent — a look or a touch, a smile or a tear.

The possibility of knowing sometimes depends upon the unsayable.

The first painting is called City Landscape — 1955,  by Joan Mitchell.  It is followed by Georgia O’Keefe’s White Shell with Red. Both come from the Art Institute of Chicago.

Do You Understand Me? On the Dangers of the IM

In the course of conversation, serious or casual, we often ask, “Do you understand?” The conventional wisdom tells us that if the question is followed by a “yes” answer, then real understanding exists.

I say, not so fast. Let me give you an example.

I remember treating  a family that included a son and a daughter. I don’t recall the precise ages of the children, but the boy was probably between 10 and 12, his sister much younger. I’d been seeing the family for some time when the parents came to their appointment in a state of more than usual alarm. The father first wanted to talk with me alone. He said that his son had threatened to “rape his sister.” I asked for the details, including whether the father had questioned his son as to his understanding of the word “rape.” “Yeah, I asked him whether he understood what that meant,” the father told me, “and he said that he did.” I then spoke with the son alone. This gentle but troubled and ashamed boy recounted the incident. Then I asked him to tell me, in his own words, what rape meant. And what came out was some version of “beating-up” his sister because she had been teasing him. Where had he heard the word “rape?” “On TV.”

Not that wanting to beat-up his little sister was a thing to be encouraged, but still, it wasn’t rape that he wanted to do, and everyone was pretty relieved once I explained the details to the parents. The point of this is that it isn’t as easy as we think to achieve “understanding” of what we are saying; indeed, if you think it is easy, you are probably creating a certain number of misunderstandings.

Consider how many serious attempts at communication are done in the form of email. Too many people routinely hit the “send” button before they have carefully reflected on how their message will be understood, and how they will feel about having sent that message in an hour or a day or a week.

What is the best way to be understood on any subject, and especially on a subject of importance? Be in the same room as the person with whom you would like to communicate, having first gathered your thoughts; and with the time to explain them and the opportunity to see if the other person can accurately paraphrase what you’ve said back to you. In this situation you will have several sources of information that can be helpful in making yourself understood, and are also available to inform you if your message has been received in the way that you were hoping. You will have words, of course, but also body-language, facial expressions, eye contact, tone of voice, inflections, the volume (loudness) of your speech, the speed with which you utter the words–all of these things, which you can vary as needed.

If you choose not to use face-to-face communication or simply can’t, due to circumstances of time or distance, perhaps a phone call will do. But understand that what you and your partner in conversation might be able to see has now been lost to you. Without the eye contact, body-language, and facial expressions to help you interpret the words you are hearing, the chance of misunderstanding grows.

Worst of all is the written word. True, if you have time and are a thoughtful person who is good with language, you might have added time to craft your written message that isn’t available when simply speaking in conversation. But, once the back-and-forth of an instant-message or text-message communication occurs, one usually loses the time for careful consideration that one had in the days of letter-writing. And you have lost not only the possible message-clarifying assistance of what you can see of the other person’s expressions and posture, but also all the things that a telephone still conveys in sound: inflection, emphasis, strain or ease, intensity, urgency, and so forth. Now your chance of being misunderstood has increased even more.

A very clever old book, How to Make Yourself Miserable by Dan Greenburg with Marcia Jacobs, puts it very well in Exercise #4 from a section called “Seventeen Masochistic Exercises for the Beginner:” “Write a letter to somebody, mail it, then figure out which part could be most easily misunderstood.” Greenberg wrote the book well before the days of IMs and text-messages, so one can only imagine what an update might look like given the destructive possibilities inherent in those speedy missives.

Sometimes the oldest advice is best: when you want to talk about something important or emotionally charged, take a deep breath and wait. Write if you need to (just to get your feelings out–don’t send it), talk to friends or a counselor, but take time before you address the issue to the person himself. And, when you do, if at all possible, do it face-to-face with lots of time to sort out the details. Beware of the IM and the text-message.

And if you are old enough, remember back to the Cold War days when the initials often heard in daily conversation were not IM, but ICBM–meaning Inter-Continental Ballistic Missile.

An IM can be a little bit like that, but might just blow up in your face.

Psychotherapy Humor

Hoping that the above title is not a contradiction in terms, I’ll tell you a little story.

Before I get to the funny part, however, this appeared very early in my blogging life and was ignored by almost everyone. If, after you read the story, you care to let me know why, I’d be interested. The tale is true.

First, to set the stage, I am a man of conservative appearance; quiet, thoughtful-looking, definitely not a hell-raiser. My picture, I suspect, gives this away. With that in mind …

A few year back I was treating a retired woman. She was a bit hard of hearing, but quite pleasant. I typically saw her on Monday afternoons and she always asked me what I’d done over the weekend. On one particular day, I answered this way: “Oh, my wife and I went to a tapas place.”

“A topless place!” she shrieked, almost hysterical. Well, eventually I was able to calm her down and explain to her that it was a Spanish-style tapas restaurant at which my wife and I had eaten, not a burlesque show.

But still, I’m not sure that she ever again looked at me in quite the way she had before her innocent inquiry regarding my weekend activity.