How to Apologize and How Not to Apologize: When “Sorry” Isn’t Enough

https://i1.wp.com/upload.wikimedia.org/wikipedia/commons/thumb/e/ed/Francisco_de_Zurbar%C3%A1n_053.jpg/256px-Francisco_de_Zurbar%C3%A1n_053.jpg

Is saying that you are sorry the same thing as making an apology? Indeed, many of us have said “I’m sorry for your loss” too often to keep track: to relatives, friends, business associates, and acquaintances. Were we trying to apologize or attempting to provide a consoling message? Were we admitting guilt for what happened or expressing sympathy?

The answer should be easy. When we say that we are “sorry for the loss” we are voicing concern and attempting to comfort, not taking responsibility for the death. Unless, that is, we specify that we caused the demise of the loved one. But ordinarily, we are communicating that we are sad that it happened, not culpable.

When a person is, in fact, blameworthy, he has not necessarily done something terrible. Accidents do happen and sometimes injuries are very small. But, surely the most difficult apology to make must be to acknowledge one’s part in the death of a child. I bring this up because George Zimmerman, the man whose gun shot killed 17-year-old Trayvon Martin following a conflict with him in February, is widely reported to have “apologized” to Martin’s family when he said the following in court at a bond hearing:

I wanted to say I am sorry for the loss of your son. I did not know how old he was. I thought he was a little bit younger than I am, and I did not know if he was armed or not.

Yet, whatever his intention, Zimmerman did not actually apologize. Leaving aside the legal wisdom of making such a statement in court, I’d like to discuss what would have been required for Zimmerman to apologize rather than simply express sympathy, which is what he accomplished.

According to Aaron Lazare’s book On Apology, one must:

  1. Acknowledge the harm that you inflicted — for example, “I broke your toy” or “I shoplifted the purse” or “I shot and killed your loved one.”
  2. Say that you are sorry for what you have personally done, admit that you should not have done it, and express remorse; not simply that you are sorry that a loss occurred.
  3. Attempt to compensate the injured party or parties in some way. In the case of public humiliation caused by a cruel joke, for example, it would be appropriate (although perhaps impractical) for you to make a public admission of your foolishness in front of the same people who were present when you embarrassed the other person. Similarly, if you broke his window, you would need to repair or replace it, or get someone else to do this.
  4. You must do your very best to make sure that your behavior isn’t repeated.

Simply saying “I’m sorry” isn’t enough. Nor is it sufficient to state, “I’m sorry if I’ve hurt you,” a turn-of-phrase we hear from public figures, but one that is absolutely inadequate. According to Lazare, it is crucial that the transgressor be precise in admitting what exactly he did that caused harm, making no excuses that diminish his responsibility. This is the same sort of thing that happens in court, when, after a plea bargain, the accused admits exactly what he did without justifying it, and recounts the consequences that followed from that behavior. In legal terms it is called “allocution.”

Although George Zimmerman didn’t apologize to Trayvon Martin’s family, he did try to explain away his (unspecified) action when he stated, “I did not know how old he was. I thought he was a little bit younger than I am, and I did not know if he was armed or not.” If we look at the requirements of an adequate apology listed above, we can see that Zimmerman met none of them. He did not state that he was responsible for the death of the teenager and the pain that the family is suffering, he did not say that he was sorry for taking the action, he offered no compensation to the family, and he said nothing about changing his behavior (such as trying to avoid future conflicts or deciding not to carry a gun, for example). I understand that the legal process made some of this inadvisable, but that fact does not alter the definition of what an apology is and what it is not.

https://i2.wp.com/upload.wikimedia.org/wikipedia/commons/thumb/a/af/1885-proposal-caricature.gif/177px-1885-proposal-caricature.gif

Clearly, we cannot and do not apologize for everything. But, if we spill some milk, it really is nice and proper for us to say that we are sorry for what we’ve done and try to clean it up. Most of us do, except for those times when we blame the other by saying “You shouldn’t have put the milk there” or expect someone else to mop the floor.

Apologizing can be surprisingly rewarding, even if difficult. It can help to repair injuries and improve relationships. Apologies can sometimes provide closure to those parties who have suffered significant losses, where adequate compensation is not possible. They can contribute to mutual understanding and lead to forgiveness and letting go.

An example of an attempt to produce such reconciliation between perpetrators and victims was the Republic of South Africa’s Truth and Reconciliation Commission, created after apartheid was ended in that country in 1994. Apartheid was the white government’s policy of racial segregation, denial of human rights, discrimination, and mistreatment of blacks. The Commission included public hearings in which some of the victims testified to their experience. Perhaps more significantly, perpetrators of violence were also permitted to make public statements of their responsibility for wrong-doing and to request amnesty.

There is quite a distance between spilled milk and spilled blood, no question about it. But the possibility of reconciliation, however remote, can only come with a properly voiced apology and the expressed regret that should come with it. Life is full of disagreements, differences, and damage, in addition to unintentionally hurt feelings. Those who are able to feel remorse and admit wrong doing set the stage for the possibility of some amount of healing. Indeed, the perpetrator and the victim are very occasionally bonded together more strongly by the experience.

I hear you saying, “That’s a lot easier to say than to do.” True enough. As one of the members of the comedy team Cheech and Chong used to say, “Taking responsibility is a lot of responsibility.” Self-interest often recommends denial of fault, as in the case of a trial in a court of law. And yet, sometimes common decency, conscience, and a caring heart dictate that we try to repair what we have broken.

The first image is St. Francis in Meditation, a painting by Francisco de Zurbaran from 1635-1639. It is followed by an 1885 Caricature of a Marriage Proposal by H. Schlittzen. Both are sourced from Wikimedia Commons.

2 thoughts on “How to Apologize and How Not to Apologize: When “Sorry” Isn’t Enough

  1. A helpful clarification. Thanks.

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s